INTRODUCTION
The Shipping and Return Policy describes the logistic process, the cancellation and returns procedures as well as how you are covered when you make a purchase from www.jdstorefashion.com.
SHIPPING & TRACKING
- We offer Free Shipping worldwide.
- All products are shipped via Registered Post with tracking.
- Once payment has been submitted, the order is dispatched within 3-7 business days.
- A confirmation email is sent once the order has been dispatched with the shipping and tracking details.
- You can track the progress of your order anytime by clicking on the link provided in the email or by using the option “Track Your Order” on our website.
LOGISTICS & DELIVERY
- As the products are dispatched from different warehouses, you may receive the delivery in several separate consignments.
- The estimated time to delivery is normally between 2-4 weeks depending on the destination country. Due to the COVID-19 pandemic, the delivery time may be delayed up to 15 weeks in some rare cases.
- We are not responsible for any local charges or taxes that may arise in your country.
- We are not responsible for errors made by the post. However, if you have not received your order after 4 weeks, please contact our Customer Support Team, we will be happy to assist you.
- We reserve the discretion as to the carrier to be used. Your preferred carrier may be used if you agree to cover any additional shipping charges (if applicable). Should you require a specific carrier, please contact us before placing the order.
CANCELLATION
- Our policy lasts for 15 days. If 15 days have gone by since you received the product; no cancellation or refund request will be accepted.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Request received from buyers in relation to a wrong decision made due to size, color, design, description interpretation and style will not be accepted for cancellation or refund.
- We only replace or refund products that are defective or damaged on arrival.
RETURNS
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If you need to return or exchange your product, send us an email at support@jdstorefashion.com. To return your product, you should mail your product to JDStore Ltd, 103, Sir Virgil Naz Street, Quatre Bornes, 72350, Mauritius.
- The buyer is responsible for any shipping costs incurred for returning the product back to us. In case, there will be a request to return the product back to the buyer thereafter, additional shipping costs incurred will be borne by the buyer.
REFUND
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If it is approved, the refund will be initiated within 48 hours.
- If the refund is done via PayPal, it will be credited to your account within a few hours once initiated.
- If the refund is done via Credit Card or bank transfer, please allow up to 7 days for your bank to process it.
CUSTOMER SUPPORT
- Should you have any questions, our bot is available 24/7 on our website to help you with most queries you may have.
- You may also send us an email at support@jdstorefashion.com and we will revert back to you as soon as possible.
